大堂副理英文自我介绍(my introduction as an assistant manager of lobby) -凯发体育国际
introduction
hello, i am the assistant manager of the lobby, and i am pleased to give you a short introduction about myself. my name is john doe, and i have been working in the hospitality industry for the past ten years. my primary job as the assistant manager is to make sure that the guests feel comfortable and have a memorable experience in the hotel.
my work experience
after completing my graduation in hospitality and tourism, i started my career in a five-star hotel as a front desk executive, where i learned the nuances of dealing with guests and solving their problems. i then moved on to work as a supervisor in the housekeeping department before being promoted as the assistant manager of the lobby. i have had the opportunity to work with people from different parts of the world and have gained a lot of experience in managing people, expectations, and resources.
my role as an assistant manager of the lobby
as the assistant manager, i am responsible for ensuring that the guests receive the best possible service from the time they enter the hotel until the time they leave. i work closely with the front office staff, housekeeping, and f&b teams to make sure that everything runs smoothly. my primary focus is to ensure that the lobby area is always clean, welcoming, and that the guests are getting the attention they need.
my approach to customer service
my approach to customer service is simple- i believe in treating every guest as if they were my family. i make sure that i go the extra mile to make their experience as seamless as possible. i listen to their feedback and try to address their concerns promptly. i am available 24/7, and i make it a point to meet the guests personally and thank them for choosing our hotel. i believe that excellent customer service is the backbone of our industry, and i strive to provide nothing less.
my management style
i believe in leading by example, and i try to be a role model for my team. i motivate them to strive for excellence and do their best. i believe in giving constructive feedback, and i make sure that my team feels supported and encouraged. i also believe in empowering my team to make decisions and take ownership. i encourage them to be creative and come up with fresh ideas to improve guest experience.
conclusion
being the assistant manager of the lobby is not just a job; it’s a passion for me. i take great pride in ensuring that the guests have a memorable stay, and i am committed to making their experience as comfortable and enjoyable as possible. i am available to address any concerns or feedback that the guests may have, and i look forward to meeting all of you when you visit our hotel. thank you for taking the time to read my introduction.
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